DTE HOMEwise Installation Tip =============================================================== If you experience problems while installing HOMEwise, there may be a conflict between the system files on your hard drive and the system files that HOMEwise requires to run. All of the required system files should exist only in the WINDOWS\SYSTEM directory - otherwise, a conflict may arise. ONLY FOLLOW THESE INSTRUCTIONS IF YOU HAVE ATTEMPTED TO INSTALL HOMEWISE AND HAVE FAILED. To prevent these system file conflicts: 1. Disable any add-on programs you have loaded into Windows, such as screen savers, anti-virus programs, and shells. 2. Exit and re-start Windows. 3. Open the File Manager. 4. Search your WINDOWS **AND** your WINDOWS\SYSTEM directories for any of the following files, and delete them. (Don't worry, HOMEwise Installation puts them all back.) GRID.VBX MSAES110.DLL MSAFINX.DLL MSAJT110.DLL PICCLIP.VBX PPRTR.DLL SETUPKIT.DLL SPIN.VBX THREED.VBX VBDB300.DLL VBRUN300.DLL NOTE: If you experience problems while deleting any of these files, you may still have an add-on program running which is causing a conflict. You may need to delete these files from DOS using the DEL command. 5. Exit and re-start Windows. 6. Insert the HOMEwise Installation Disk #1 and follow the installation instructions in the Guide. If you experience the same problem as you did before while installing again, your problem could be unrelated to the system files. Please contact us and describe your problem, and we will assist you in any way we can. Please contact us by e-mail or by fax if you have access to either of these facilities. This provides a prompt and efficient means of communication. We will respond by the same medium unless a phone call is necessary. E-mail: dtes@magi.com Fax: (613) 692-0643 ===============================================================